What are the wagering requirements for the welcome bonus?
The welcome bonus package has a wagering requirement of 40x the bonus amount. Specific conditions apply to free spins, including a maximum win of $1,500 CAD from free spins on Joker's Million and a maximum win of $7,500 CAD from the bonus itself.
How fast can I withdraw my winnings?
Withdrawals via e-wallets and cryptocurrencies are processed instantly. For other methods, processing times may vary; for example, Inpay bank transfers take 1 banking day.
What documents do I need for KYC verification?
For KYC verification, you will need to provide a government-issued photo ID such as a passport or driver's licence, proof of address like a utility bill or bank statement, and proof of your payment method, such as a card photo or e-wallet screenshot.
Can I play on my mobile device?
Yes, our platform is fully optimised for mobile browsers on iOS and Android devices, allowing you to play all your favourite games without needing a dedicated app.
What license does 1Red operate under?
We are licensed and regulated by the Government of Curaçao under a Curaçao Master Licence. All games use certified RNG technology, and player data is protected by SSL encryption.
How can I contact customer support?
Our customer support is available 24/7 through live chat, email at support@1red.com, and a contact form on our website. Live chat offers the fastest response, typically within minutes.
What are the minimum deposit and withdrawal amounts?
The minimum deposit across most methods is $30 CAD. The minimum withdrawal for fiat e-wallets and cards is $45 CAD, with crypto withdrawal minimums varying by coin.
Does 1Red offer a no-deposit bonus?
The brand data does not specify a no-deposit bonus. Our welcome package includes bonuses across three deposits, starting with a minimum deposit of $30 CAD.