Your Questions Answered
Find clear answers to common questions about our bonuses, payments, security, and more.
What are the wagering requirements for the welcome bonus?
The welcome bonus has a wagering requirement of 40 times the bonus amount. This applies specifically to the match bonus portion and free spins winnings have a separate x25 wagering requirement.
How fast can I withdraw my winnings?
We process most withdrawals instantly for e-wallets and cryptocurrencies. For bank transfers via Inpay, withdrawals are typically processed within 1 banking day. Please note that KYC verification is required before your first withdrawal.
What documents do I need for KYC verification?
For KYC verification, we require a valid government-issued proof of identity (like a passport or driver's licence), a proof of address (such as a utility bill or bank statement dated within the last 3 months), and proof of your payment method.
Can I play on my mobile phone?
Yes, we offer a fully optimised mobile browser experience for both iOS and Android devices. You can access our full game lobby, make deposits and withdrawals, and manage your account directly through your mobile browser; no app download is required.
Is 1 Red a safe and licensed casino?
We operate with independently certified RNGs to ensure fair play, and all data is protected by industry-standard SSL encryption. While specific licensing details are not detailed on the scanned pages, we confirm we are a licensed operator.
How can I contact customer support?
We provide 24/7 customer support through live chat, which typically offers a response within minutes. You can also reach us via email at support@1red.com.
What payment methods are available for deposits?
We accept a wide range of payment methods including Visa, Mastercard, various e-wallets like Skrill and Neteller, and a comprehensive suite of cryptocurrencies such as Bitcoin, Ethereum, and Tether. The minimum deposit for most methods is AU$40.
What are the Responsible Gambling tools available?
We offer deposit limits, time limits, and self-exclusion options to help you manage your gameplay. You can request self-exclusion via email to support@1red.com, and these requests are irreversible for the chosen duration.